FAQ

The Ins And Outs of How We Do Business

What does your agency do?

We are an eco-friendly domestic referral agency that connects clients with independent cleaning professionals who use environmentally conscious cleaning products and practices.
How do you vet your cleaning professionals?

We conduct thorough background checks, verify references, and interview each cleaning professional to ensure they meet our standards for professionalism, reliability, and eco-friendliness.
What types of cleaning services do you offer?

The cleaning providers whom we refer offer a wide range of cleaning services, including move-in/move-out cleaning, deep cleaning, recurring cleaning, and post-construction cleaning.
What type of cleaning products do the cleaning providers whom you refer use?

The cleaning providers whom we refer use only environmentally friendly, non-toxic cleaning products that are safe for you, your family, and your pets.
What is your pricing structure?

Pricing varies depending on the size of your home, the frequency of cleaning, and the type of cleaning services you require. The cleaning providers whom we refer offer competitive rates and we always provide a free consultation and estimate before any cleaning services begin.
How do I schedule a cleaning appointment?

You can schedule a cleaning appointment by calling our office or filling out our online contact form. We will work with you to find the best cleaning provider for your needs and schedule the appointment at a time that is convenient for you.
What if I'm not satisfied with the cleaning service?

We strive to ensure your complete satisfaction with our cleaning services. If for any reason you are not satisfied, please contact us within 24 hours of the cleaning appointment, and we will make it right.
Do you offer any discounts or promotions?

Yes, we offer discounts for referrals and for clients who sign up for recurring cleaning services. We also offer seasonal promotions, so be sure to check our website or social media pages for the latest offers.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We offer multiple payment options to make it convenient for our clients to pay for their services. We accept all major credit cards, as well as cash and checks (with a valid ID).

Cancellation Policy

We understand that schedules can change unexpectedly. However, to provide the best possible service to all of our clients, we request a 24-hour notice for cancellations or rescheduling of cleaning appointments. This allows us to adjust our cleaning schedules accordingly and offer the time slot to another client who may need it.

If you need to cancel or reschedule your cleaning appointment within less than 24 hours' notice, we may charge a fee of up to 50% of the scheduled cleaning appointment fee. This fee helps compensate our cleaning professionals for lost wages and the inconvenience of a last-minute cancellation.

We appreciate your understanding of our cancellation policy and thank you for your cooperation in helping us provide the best possible service to all of our clients.

Satisfaction Guarantee

At Pure Cleaning Agency, we are committed to providing our clients with the highest level of customer service and referrals to the highest quality cleaning services. We want you to be completely satisfied with our services, and that's why we offer a satisfaction guarantee.

If for any reason you are not satisfied with your cleaning service, please let us know within 24 hours after your cleaning appointment, and we will make it right. Your cleaning provider will return to your home and re-clean any areas that did not meet your expectations, at no additional cost.

We take our satisfaction guarantee seriously, and we strive to provide the best possible service to all of our clients. We want to ensure that every cleaning appointment meets or exceeds your expectations. Your satisfaction is our top priority, and we will do everything we can to make sure that you are happy with the services provided.